MelmacPrivacy Policy
How Melmac AI collects, uses and protects information.
On this page
1. Overview
Melmac Supply LLC ("Melmac," "we," "us," or "our") builds software for manufacturers, sales reps, distributors, and contractors, delivered through three connected products: the Melmac platform. This Privacy Policy applies to melmac.ai and its subdomains, and to the products and services we operate under the Melmac name.
By using our sites or products, you agree to the collection and use of information as described here. If you don't agree with this policy, please don't use our sites or products.
2. Information we collect
We collect information in a few different ways:
- Information you provide directly — such as your name, company, email address, phone number, and message content when you request a demo, fill out a form, or contact us.
- Account and business data — information manufacturers, distributors, reps, and contractors provide when using the Melmac platform, including product catalogs, order data, imagery, and operational records.
- Usage data — automatically collected information such as IP address, browser type, device identifiers, pages viewed, and referring URLs, typically gathered through cookies and similar technologies.
- Communications — records of correspondence when you email us or submit a form, kept for support and follow-up.
3. How we use information
We use the information we collect to:
- Provide, operate, and improve the Melmac platform;
- Respond to demo requests, support inquiries, and other communications;
- Personalize content and recommend relevant features across the platform;
- Monitor and analyze usage trends to improve site and product performance;
- Detect, prevent, and address fraud, abuse, or security issues; and
- Comply with legal obligations.
5. Cookies & tracking
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how our sites and products are used. You can control cookies through your browser settings; disabling them may limit some functionality.
6. Data retention
We retain information for as long as needed to provide our products and services, comply with legal obligations, resolve disputes, and enforce our agreements. Business and operational data is generally retained for the duration of an active customer relationship, and for a reasonable period afterward.
7. Security
We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your rights & choices
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. To make a request, contact us at [email protected] and we'll respond within a reasonable time.
9. Children's privacy
Our sites and products are intended for business use and are not directed to children under 16. We do not knowingly collect personal information from children.
10. International users
Melmac operates in the United States. If you access our sites or products from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries where we or our service providers operate.
11. Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted, and the "Last updated" date at the top of this page will reflect the most recent revision. Material changes may be communicated more directly, such as by email.
12. Contact us
Questions about this policy or how we handle your information can be sent to [email protected].